How to Use Technology to Improve the Client Journey
As business owners, we know that technology is essential to our operations. But it can also be frustrating when it doesn’t work as expected. In today’s episode of the podcast, we interviewed Ray Benarardinelli, a physical therapist who has been in the PT business for 15 years and has founded two medical technology innovations that have changed the way PT practices operate.
Ray discussed how he started creating software programs to improve business operations and the importance of thinking outside the box and using technology to improve the client journey. He emphasized the need to map out the process and think about it from the perspective of the client. By doing this, we can identify inefficiencies and opportunities for improvement, and ultimately build stronger relationships with our customers.
Ray’s technology acts like a business partner that takes care of clients and pays attention to their needs. This allows business owners to save time for themselves and their customers without the headaches. With sheer dedication, not only will you have more time for personal things that matter, but you’ll also be able to provide better service to your clients.
If you are looking for ways to improve your business from a technology standpoint and want to learn more about the client journey and how to map it out, make sure to check out Ray’s episode. There are many valuable insights and tips that can help you take your business to the next level.